Introduction

This Website is owned and operated by Nutricia Limited, whose registered office is at Newmarket Avenue, White Horse Business Park, Trowbridge, Wiltshire BA14 0XQ, England with company number 00275552. Any reference to “we”, “our”, “us” or “Nutricia” shall mean Nutricia Limited. 

This Website is provided for your information, education and communication purposes and is intended for use by UK and Republic of Ireland residents only. Access to and use of www.nutriciametabolics.com/en-ie and the Nutricia Metabolics platform (“the Website”) is subject to the following General Terms and Conditions (the “Terms and Conditions”) and all applicable laws.

These Terms and Conditions apply to healthcare professionals’ as well as patients’ access and use of the Website and for the avoidance of doubt, supersede and replace any previous terms and conditions regarding your use of related Nutricia websites. Any reference to “you” or “your” shall mean the user using the Website whether a healthcare professional, a patient or general member of the public.

Please read these Terms and Conditions carefully along with our Privacy Policy and our Cookie Policy as together, the Terms and Conditions and policies govern your access to and use of the website. Links to these policies are provided below.

By using this Website, you agree to these Terms and Conditions; if you do not agree to these Terms and Conditions, please do not use this Website.

This policy covers

Use of the Website and content

The Website and its contents are designed to comply with UK and Irish laws and regulations and are intended for use by UK and Republic of Ireland residents only. Nutricia makes no representation that any information contained in this Website is relevant or appropriate to other geographical locations.

The Website offers you the option of viewing information about certain health conditions and Nutricia products and services. If you choose to view this information, you are accepting that Nutricia is supplying this information at your individual request for information, education and communication purposes.

If you create an account with us and/or submit data on the Website, you are responsible for ensuring that your details and that such data is accurate, complete and up-to-date and for updating that data where necessary. We will make no effort to verify the accuracy of your data unless required to do so by law.

You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.

Do not post or transmit any unlawful, threatening, defamatory, obscene, indecent, or profane material, or any material that could lead to criminal activity or violate any law.

Intellectual property

Access to this Website grants you the right of use of the Website in a private and non-exclusive manner. All rights, title, and interest in and to all aspects of this Website remain the sole property of Nutricia and its affiliated companies or licensors. Please do not reproduce, copy, distribute, modify, transmit, republish or revise the contents of this Website without written permission of Nutricia.

Images of people or places displayed on the Website are either the property of, or used with permission by, Nutricia. The use of these images by you is prohibited unless specifically permitted by these Terms and Conditions or by specific permission elsewhere on the Website. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.

The trademarks, logos, characters and service marks (collectively the “Trademarks”) displayed on the Website are registered or unregistered trademarks of Nutricia. Nothing contained in this Website should be construed as granting, by implication, estoppel or otherwise, any license or right in and to the trademarks without the express written permission of Nutricia. Your use of the Trademarks and contents of the Website, except as provided in these Terms and Conditions, is strictly prohibited.

You are advised that Nutricia will aggressively enforce their intellectual property rights on the Website and its contents to the fullest extent of the law, including seeking criminal sanctions.

Disclaimers

Information

You shall use the information and data contained on the Website at your own risks and under your own responsibility. Nutricia gives no warranties or representations of any kind, whether express or implied (to the extent permitted by law), on the information, data or materials contained on the Website, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

The information and data contained on the Website are provided on an "as is" and "as available" basis. It has not been written to meet specific individual requirements, and it is your sole responsibility to satisfy yourself prior to using this information in any way that it is suitable for your purposes. It is not in any way an invitation or recommendation to buy any products or services featured. Before making any decisions based on any information contained on the Website, you are strongly advised to refer to alternative independent sources of information to substantiate the basis for your decision and if appropriate consult your physician, dietitian or other qualified medical professional.

No medical advice

Information and data contained on the Website are provided on an indicative basis, notably in relation to medical issues. You must always seek professional advice in relation to any area covered by the Website in respect of which you have any doubts whatsoever. The Website contains product information.

The products discussed on the Website are Foods for Special Medical Purposes and must be used under medical supervision.

The content and product detail provided by the Website is for information purposes only and is in no way intended to be a substitute for medical consultation with a qualified professional. The information, opinions, and recommendations presented on the Website are not intended to replace the care of your own physician, dietitian or other qualified medical professional.

Before you make any changes in the management of your diet or your child's diet you should always consult your physician or other qualified medical professionals.

Although we carefully review our content, Nutricia does not guarantee or take responsibility for the medical accuracy of documents published on the Website.

Access, third party sites and user data

We will endeavour to allow uninterrupted access to the Website, but Nutricia does not warrant those functions contained on the Website will be uninterrupted or error free, that defects will be corrected, or that it is free of viruses or bugs. Access to the Website may be suspended, restricted or terminated at any time. Whilst we make all reasonable attempts to exclude viruses and other harmful code from the Website, Nutricia cannot ensure such exclusion, and no liability is accepted for viruses and other harmful code. Thus, you are recommended to take all appropriate safeguards before downloading information from or accessing the Website.

Nutricia also points towards third party sites on the Website. These links are established in cooperation with the concerned sites at a time when Nutricia found it fitting, considering the content and services they provided. Nutricia will not be held responsible of the content of these sites and of the use other users may make of them, nor does assume any liability for the content of other websites linked to the Website.

Nutricia accepts no liability for data supplied by any user for display on the Website and the limitations in the condition below (Limitations of liability) apply.

Limitations of Liability

Nutricia makes every reasonable effort to ensure that the information, content or any other material, including learning material on the Website (the “Material”) is accurate, complete, and up to date however, it does not warrant or represent nor is Nutricia responsible for the suitability, accuracy or completeness of the Material. The Material is provided 'as is' without having been tailored for any specific purpose is purely provided on a general informative basis, without any warranties or representations of any kind. Nothing contained on the Website or communicated by us in any other way relating to the Website constitutes, or is meant to constitute, advice, opinion or guidance of any kind. The information presented on the Website and otherwise as part of our services relating thereto is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue, including any of the clinical conditions on the Website, you should always consult with a qualified medical professional.

Certain Material may contain its own disclaimer which must be respected by you.

Accordingly, to the maximum extent permitted by law, Nutricia provides you with this Website on the basis that Nutricia excludes all representations, warranties, conditions and other terms.

Neither Nutricia nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of: (a) the ability (or inability) to access this Website, (b) the use (or inability to use) any content of this Website, (c) or the content of any Website(s) "hot-linked" to this Website. In addition, Nutricia does not warrant that this Website or the server that makes it available are free of viruses or other harmful components. You (and not Nutricia) assume the entire cost of all necessary servicing, repair, or correction.

Data protection & cookies

Nutricia’s commitments to the safeguarding of your privacy are defined in our Privacy Policy and Cookie Policy, which form an integral and indivisible part of these Terms and Conditions.

We handle your personal information in accordance with applicable data protection legislation including but not limited to UK and EU GDPR and Data Protection Act 2018. For more information about how we handle your personal data please see our Privacy Policy here.

We use a number of “cookies” on the Site. For information about how we use cookies, please see our Cookie Policy here.

Username and password protection

On registering with us, you are issued with a username and password which must be used to access certain restricted parts of the Website. The username and password are personal to you.

Your name and password are the methods used by us to identify you and so are very important. You are responsible for all actions on the Website by anyone using your username and password. Any breach of security of a username and password should be notified to us immediately.

You may not adapt or circumvent the systems in place in connection with the Website, nor access the Website other than through normal operations.

Law governing these Terms and Conditions

These Terms and Conditions and any disputes arising under or related to these Terms and Conditions and/or the privacy statement of the Website shall be governed by and construed in accordance with English law. By accessing and using this Website, you agree that any dispute will be resolved exclusively by the English courts.

Changes to our Terms and Conditions

Nutricia may at any time change these Terms and Conditions and you should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

How to contact us

Please use the appropriate contact details (email, phone or mail) as shown here if you wish to exercise any of your rights or if you have any other questions relating to our use of your information.

This document was last updated in [December] 2025