Privacy Policy

Danone is responsible for the personal data that you share with us. When we say “Danone”, “us”, “our” or “we”, we are referring to Danone SA its subsidiaries and affiliates, including but not limited to Nutricia Middle East DMCC (“DANONE”). In accordance with regulations applicable to the processing of personal data, Danone is the “data controller”.

Nutricia Middle East DMCC,

Jumeirah Business Centre 5 (JBC 5), 37th floor, Jumeirah Lake Towers, Dubai, United Arab Emirates.

If you want to know more about DANONE and its products, please visit https://www.danone.com.

The personal data we collect varies depending on our relationship with you, the purpose of the collection and the product or service we are providing to you.

We may collect your personal data directly from you.

You may give us personal data about yourself by visiting our websites or applications, creating an account with us, ordering products or services from us, registering to receive our newsletters or communications (including marketing messages) by any means (e.g. SMS, phone instant messaging, etc.), entering or participating in a survey, research activity, game, contest or competition run by us, submitting an enquiry or request to us, contacting us by phone, email or other means, filling in our forms (both online and offline), registering for an event, congress or seminar (online or offline) or by posting or commenting on our social media pages (such as Facebook or Instagram) or engaging with our other digital media communications.

Some of this data is collected via cookies and similar tracking technologies.

We may also receive personal data about you from third parties such as: our business partners, including marketing agencies, market research companies, companies that co-sponsor our promotions, retailers; family, friends and others who provide your personal data to us because you have consented to or they think you may be interested in our products and services or they want to share a product or service with you; and other third parties such as media providers/owners, public and third party websites, social media platforms, advertising platforms, our suppliers or our group companies (referred to in this Privacy Statement as "third parties" or "suppliers").

we, or third parties on our behalf, may collect and use the following information about you:

a) professional contact data, such as your title, name, email address, physical address, telephone number(s), social media handles, language of communication.

b) your employment details (job title, organization, any other position you may hold) and/or political party affiliation (only when it has been manifestly made public by you);

c) the field of expertise in which you are active, your professional qualifications and activities, and professional details such as data related to your educational/professional employment history; and

d) any other information that you provide to us in the course of our interactions with you.

• To send you updates, news, promotional, marketing and other communication materials by any means (e.g. telephone, post, email, social media and instant messaging applications), with consent where required by applicable laws, unless you have told us that you would rather not hear from us.
  
• To recommend relevant products and services, including based on your health data where we have obtained your explicit consent.
• To Inform you when a product you wanted to purchase is available and you have asked us to inform you.
• To create profiles (e.g. groups that may have common characteristics) based on your interests, preferences and other information (or a combination of them) that help us to understand which products and services will appeal to you.
• To show you personalized content or advertising either directly or through third party websites and apps as well as through traditional and social media campaigns.
• To create consumer categories (segments) of people that have interests and preferences similar to yours (lookalike audiences) to provide personalized content or advertising either directly or through third party websites and apps as well as through traditional and social media campaigns.
• To create brand communities.
• To display any testimonials or reviews you leave on our websites, apps and services for other customers to see.
• To determine the effectiveness of our communications, promotional campaigns and advertising, including by analyzing information collected with the help of external sources.
• To understand your interactions on social media where you mention one of our brands.
• To understand and build our corporate and brand image/reputation.

Some of our websites and apps allow users to submit their own content. Please remember that any content submitted on our product/brand page(s) on social media platforms can be viewed by the public and reposted, and you should be cautious about providing certain personal data e.g. financial information or address details. We are not responsible for any actions taken by other individuals if you post personal data on one of our product/brand page(s) on social media platforms. We reserve the right to delete user generated content that doesn’t comply with the relevant terms & conditions.

When we share your personal data with affiliates and other organizations, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.

Your personal data will never be sold or rented.

We may, however, share or disclose your personal data as described in this Privacy Statement. Your personal data will be shared with the following third parties for the purposes described:

a) Other Danone companies/entities: Where it is in our legitimate interests to do so for internal administrative purposes (for example, ensuring consistent and coherent delivery of products to our customers, corporate strategy, merger and acquisition operations, compliance, auditing and monitoring, research and development and quality assurance).

b) Third party service providers and subcontractors: Including those which:

i) assist us to carry out your requests, respond to your inquiries, fulfil your orders, honor coupons, provide you with samples, enable you to participate in sweepstakes, such as logistics providers, sponsors and customer support providers;

ii) perform core information technology and other business-related services, such as website/app development providers, cloud hosting providers, management and evaluation service providers, data analysts, payment processors, utility providers, insurers;

iii) assist in the organization of our events, marketing, advertising and promotional activities; or

iv) provide analytics and optimization services relating to our websites and apps.

c) Social media platforms: When our web pages use social plug-ins from these businesses (such as the “Like" and "Share" buttons). These other businesses may receive and use personal data about your visit to our sites or apps. If you browse our website or view content on our apps, personal data they collect may be connected to your account on their site. For more information on how these businesses use personal data, please read their privacy policies.

d) Business transfer recipients: Where we sell or buy any business or assets, (such as a merger/absorption), to the prospective seller or buyer of such business or assets, or where substantially all of our or any of our affiliates' assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets. Where appropriate, in such case, the buyer acting as the new data controller processes your data and its privacy statement governs the processing of your personal data.

e) Legal disclosure recipients: Where we are obliged by law to disclose your personal data (e.g. to government or law enforcement bodies) or where disclosure is required to protect our rights or those of our staff, customers or other third parties.

Save as expressly detailed above, we will never sell or rent any of your personal data to any third party without notifying you and, where necessary, obtaining your consent.

Your personal data may be used, stored and/or accessed by staff operating outside the EEA or the UK working for us, other members of our group or trusted third parties.

If we provide any personal data about you to any such non-EEA and non-UK members of our group or trusted third-parties, we will take appropriate measures to ensure that the recipient protects your personal data adequately, such as:

a) ensuring that there is an adequacy decision by the European Commission in the case of transfers out of the EEA or by the UK Government in the case of transfers out of the UK;

b) having in place standard model contractual arrangements with the recipient which have been approved by the European Commission (or the UK Government for transfers out of the UK in due course);

c) any other safeguarding mechanism permitted by law.

We keep your personal data for no longer than necessary for the purposes for which the personal data is processed.  The length of time for which we retain personal data depends on the purposes for which we collect and use it, for the duration of your contractual relation with us and/or as required to comply with applicable laws and regulations as well as to establish, exercise or defend our legal rights.

Where we process your personal data, you are entitled to a number of rights established in the relevant applicable laws and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by contacting us here ae-optoutmena@danone.com.

We will consider all such requests and, in accordance with the applicable laws, will provide our response within a reasonable period, or within the period prescribed by law. Please note, however, that we may rely on certain exemptions to complying with your requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims. If an exemption applies, we will tell you this when responding to your request.

We may request you provide us with information necessary to confirm your identity before responding to any request you make.
 

The right to be informed.
You have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. This is why we are providing you with the information in this Privacy Statement.
 

The right to access your personal data and correction.
You have the right to access the personal data we hold about you, as well as correct, update or complete it at any time.
 

The right to deletion of your personal data.
You have right to request that we delete your personal data. However, this is not an absolute right, and we may have legitimate, legal and regulatory reasons to retain your personal data.
 

The right to object.
Under certain circumstances, you have the right to object to certain types of processing based on grounds relating to your particular situation when such processing is based on our or another's legitimate interest. If you exercise this right, we will stop using your personal data for this purpose, unless we can demonstrate compelling legitimate grounds to continue processing your personal data that would outweigh your interests, rights and freedoms. You have the right to object to the processing of your personal data for direct marketing activities (for example, by clicking on the unsubscribe link in our emails).
 

The right to withdraw consent.
Where we rely on your consent to process personal data, you have the right to withdraw consent at any time, without affecting our processing of your personal data before you withdrew consent.
 

The right to restriction of processing.
Under certain circumstances you have the right to restrict the processing of your personal data if:
a) you do not believe the personal data we have about you is accurate; or
b) you consider that the personal data is not being processed lawfully, but instead of deleting the personal data, you would prefer us to restrict processing instead; or
c) we no longer need your personal data for the purposes we collected it, but you require the data in order to establish, exercise or defend legal claims; or
d) you have objected to the processing of your personal data and are awaiting verification on whether your interests related to that objection outweigh the legitimate grounds for processing your data.
 

The right to data portability.
Your personal data is portable. This means it can be moved, copied or transmitted electronically. However, this right only applies to personal data you have provided to us and where the processing: (i) is based on your consent or takes place for the performance of a contract; and (ii) it takes place by automated means.

If you have any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data, please contact us via our email ae-optoutmena@danone.com or write to us at [Jumeirah Business Centre 5 (JBC 5), 37th floor, Jumeirah Lake Towers, Dubai, United Arab Emirates].